VoIP Phone Service is one of the newest buzzwords in the telecommunications arena and has reached full potential in the last few years. Simply put, it is telephone service delivered over the web. To achieve this, the old analog voice data is first encrypted with digital codec.
Then, when it comes time for the message to be transmitted, the reverse process is initiated. Basically, you get telephone service via the web, just like a regular landline call used standard cables. One of the primary advantages of this is that small businesses can now have a low-cost, high-value communications platform without having to buy or manage a hosted PBX. Instead, they simply need to purchase an appropriate VoIP phone service plan. In the end, most companies discover that the majority of their IT resources are already committed to other business requirements, such as sales force automation and marketing initiatives.
VoIP technology was initially developed to provide low-cost, long-distance telephone solutions to mobile operators. These days, almost all of the world’s population owns smart phones. A recent study estimates that this number will rise to 98 percent by the year 2021. With this increase in users comes an increase in communication needs, which ultimately translates into large amounts of data being transferred over phone lines. The advent of hosted voip phone service plans has made it possible for businesses to reap the benefits of this trend and reduce their overall IT footprint.
There are two primary methods of VoIP phone system integration.
You can opt for true, direct calling, which means that all incoming and outgoing calls are passed through the exact same phone system. By transmitting the same information, a single conversation can be made with multiple users at the same time. Some providers also utilize what is known as SIP trunks. SIP trunks allow for a user to make local, nationwide, or international calls without using their own phone system.
SIP trunks are typically used in conjunction with VoIP calling.
Because SIP is primarily used for calls, it is sometimes referred to as IP telephony. Some providers utilize both methods, while others only utilize pbx. IP telephony requires the use of a high-speed internet connection while SIP uses an internet connection only. For small businesses that do not have a high-speed internet connection, they may find it most beneficial to utilize sip trunks with a tax system.
With SIP trunks, a local phone number can be used instead of a toll-free number, which limits the amount of people calling. SIP does not always involve the use of a fax machine because of limitations of the technology used by providers. Some providers offer virtual pbx services that substitute traditional landlines by providing a number of convenient ways to make voiP or fax calls.
A virtual pbx service provider provides a unique set of features that enable a business to incorporate voice, faxes, and internet access in one convenient location. Business owners can use a single phone number for voice and fax services, eliminating the need to maintain several separate numbers for the purpose of handling calls. A business trip or by phone system allows employees to take advantage of a dedicated toll free number for inbound or outbound calls. The majority of business voice systems also provide a feature that allows customers to make voice or video calls to a unique external number, which can be forwarded to their business phone number. These types of calls are often referred to as ‘calls between’ or ‘local calls.’
- There are many options available to businesses in terms of integrating their VoIP or pbx phone system with existing network infrastructure.
- For small businesses with limited IT resources, it may be advisable to seek assistance from providers that provide complete integration solutions.
- Businesses that require more functionality, such as call recording, call forwarding, or notification of internet traffic that may affect calls can also seek out hosted solutions from hosted solution providers.
- Hosted providers usually provide the easiest and most cost effective integrations.